For clinics & offices
Patient scheduling software for a small practice: fixed times and the right name on the schedule
Appcitas is appointment scheduling for your practice: offer only the exact times you see patients (for example Tuesday 8:30, 9:00 and 9:30), let a parent book for a child with the visit under the patient's name, and stop answering messages all day: on Pro the AI replies in your WhatsApp, in English or Spanish, and on any plan it books through your booking link. Try it free for 7 days.
Live demo: book an appointment the way your customer would.
What overloads the front desk
- One person answers messages, takes calls and checks in people at the counter, and someone is always waiting.
- A mother books for her son and the visit shows up under her name, so the wrong person gets called in.
- The provider sees patients at exact times, but the chat suggests "around 10" and someone has to go back for a fixed time.
- A patient no-shows without a word and the slot that someone else would have taken is gone.
The parent books, the patient is the child
When someone books for another person from their own phone (a mother for her child, a husband for his wife), the appointment goes under the name of the person who is coming in, and you see that name on your schedule. The person booking leaves their WhatsApp number to get the confirmation and reminder.
Your front desk does not fix names by hand, and the day's list shows who you will actually see.
Fixed appointment times per day, not "around 10"
Each day can offer only exact start times, for example Tuesday 8:30, 9:00 and 9:30, and you can set different hours for each weekday. Every service has its own length, the schedule only offers times that end before closing, and you can set a minimum notice so nobody books ten minutes out.
The AI offers open times grouped by day and the patient picks one. It books through your booking link at any hour, and on Pro also in your WhatsApp, and the page needs no account: service, date and time, name and WhatsApp number. It answers in English or Spanish.
A calendar per provider and a reminder the day before
On the Pro plan every provider has their own calendar inside the practice and you see everything in one place. Working alone? Starter is enough.
Each appointment gets a WhatsApp reminder the day before, sent once, including the ones you add by hand. The patient can reply to confirm, change or cancel. WhatsApp reminders work for patients who use WhatsApp. For slots that cost a lot to lose, you can ask for a deposit paid straight to your own account.
Try it with your own calendar
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Frequently asked questions
Can I offer only certain fixed times on a given day?
Yes. Each weekday can have its own hours, even only exact start times like 8:30, 9:00 and 9:30. The AI and your booking page only offer those slots.
What happens when a parent books for their child?
The appointment goes under the patient's name, the person who is coming in, even if someone else booked from their own phone. You see the patient's name on your schedule.
Does it work for a practice with several providers?
Yes. Pro gives each provider their own calendar and lets patients choose who they see, while you manage the whole practice from one place. With a single provider, Starter is enough.
Does it send patients reminders?
Yes, from Starter: a WhatsApp reminder the day before every appointment, sent once. The patient can reply to confirm, change or cancel. That works for patients who use WhatsApp.
Does Appcitas store medical records?
No. Appcitas is an appointment scheduler: times, patients who book, confirmations and reminders. It is not an electronic health record system and we make no HIPAA claims.
Can patients book after hours?
Yes. The AI answers through your booking link around the clock (and in your WhatsApp on Pro) and only offers open times, so you do not lose someone who writes at night or on the weekend.
Can I ask for a deposit to cut no-shows?
Yes, from Starter, and you turn it on. The patient pays your own account directly, for example by Zelle, Cash App or Venmo. Appcitas does not process that money and you confirm that it arrived.
Is Appcitas free?
Yes, you can start free and with no card, with the calendar (up to 10 bookings a month) and your AI booking link. WhatsApp reminders come with the Starter plan, and your own number with the AI answering comes with the Pro plan, which you can try for 7 days free, also with no card.You can try it free for 7 days. To start we ask for a card; nothing is charged until day 7 and you can cancel before then in Settings > Billing. After that the first month is from USD 9.50 (Starter), then USD 19 a month.Try it free for 10 bookings or 7 days, whichever comes first. No card needed. If you continue, Starter is USD 19 a month and Pro is USD 49 a month, and the first month may carry a discount, shown before you pay. If the trial ends without a plan, your account is paused and your data is kept.
Do my customers need to download an app?
No. Appcitas runs in the cloud and your customers book on the WhatsApp they already use or through your link. Nothing to download on either side.
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