WhatsApp Business auto reply
A WhatsApp Business auto reply that does more than "we will get back to you"
WhatsApp Business greeting and away messages only say you are busy. On Pro, Appcitas answers the question, offers open times and books the appointment, while you keep using the WhatsApp Business app on the same number. When you reply yourself, the AI steps back.
Live demo: book an appointment the way your customer would.
Why a canned auto reply is not enough
- The greeting message goes out, but the customer is still waiting for a real answer, and sometimes they have already messaged someone else.
- The away message says "we will reply tomorrow," and by tomorrow they no longer need you.
- Quick replies save you typing, but you are still the one stuck to your phone.
- You want to automate, but you do not want to leave the WhatsApp Business app or change the number every client already has.
Greeting, away message and AI reply: what each one does
The greeting message welcomes someone who writes to you for the first time. The away message answers outside your business hours. Both are fixed text: they inform, but they do not solve anything. Quick replies are shortcuts you trigger by hand.
An Appcitas AI reply is a different thing. It reads what the customer wrote, answers from your services and prices, offers open times and books in the same conversation. It does what "we will get back to you" only promises.
Keep the WhatsApp Business app on the same number
On Pro, the AI answers on your own number, so you do not have to leave the WhatsApp Business app or change numbers. When you reply yourself, the AI goes quiet in that conversation for 12 hours.
What it answers, and what it does not
On Pro, in your WhatsApp, it answers prices, services, hours and availability, plus the questions you add to your knowledge base ("is there parking?", "do you take walk-ins?"). If something is not there, it does not make it up. Every conversation stays in your dashboard.
It does not read voice notes or images. If a customer sends one, it asks them to type. It replies in the customer's language, English or Spanish.
Not everyone starts on WhatsApp
Every plan comes with a booking page you can put in your bio, with no account for the client. Instagram DMs and Facebook Messenger get the same AI on Pro. WhatsApp is just one of the places clients message you.
Try it with your own calendar
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Frequently asked questions
Is this the same as WhatsApp Business greeting and away messages?
No. Greeting and away messages are fixed text that says you will reply later. Appcitas is an AI that actually replies: it understands the question, answers from your data and books the appointment in the same conversation.
Can I keep using the WhatsApp Business app?
Yes, on Pro. The AI answers on your number and you keep replying from the app. When you reply, the AI stays out of that conversation for 12 hours.
What if a customer asks something the AI does not know?
It only answers from your services and knowledge base. If the answer is not there, it does not invent one: you write the answer once and it uses it from then on.
Can I see what the AI tells my customers?
Yes. Every conversation is saved in your dashboard, with the bookings that came out of it.
Does it work outside my business hours?
Yes. The AI is on around the clock (in your WhatsApp on Pro, through your booking link on any plan), and only offers times that fit your calendar and end before you close.
Does it work on Instagram and Messenger?
On Pro, yes. The same AI answers Instagram DMs and Facebook Messenger, and every booking lands in one calendar.
Is Appcitas free?
Yes, you can start free and with no card, with the calendar (up to 10 bookings a month) and your AI booking link. WhatsApp reminders come with the Starter plan, and your own number with the AI answering comes with the Pro plan, which you can try for 7 days free, also with no card.You can try it free for 7 days. To start we ask for a card; nothing is charged until day 7 and you can cancel before then in Settings > Billing. After that the first month is from USD 9.50 (Starter), then USD 19 a month.Try it free for 10 bookings or 7 days, whichever comes first. No card needed. If you continue, Starter is USD 19 a month and Pro is USD 49 a month, and the first month may carry a discount, shown before you pay. If the trial ends without a plan, your account is paused and your data is kept.
Is it hard to set up?
No. You create your account, define your services and hours and share your booking link in minutes. WhatsApp reminders turn on with Starter, and connecting your own number with the AI is on the Pro plan. No technical skills and nothing to install.
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